• Freshwater Fish Replacement Policy
• Dry Goods Return and Exchange Policy
• Exotic Animal Replacement Policy

Freshwater Fish Replacement Policy

There are no cash refunds on any Fish purchase.
Saltwater Fish are NOT guaranteed.

Freshwater Fish will be replaced or an in-store credit will be issued in the event of the fishes death with 14 DAYS of purchase subject to the following conditions:

• We are provided with the original sales receipt
• We are provided with the dead fish
• We are provided with an aquarium water sample in a clean container separate from the container the dead fish is in.
• Freshwater Fish will be replaced ONE TIME free of charge with the following exceptions where NO replacement will be made:
• Water tests disclose excess ammonia, nitrite, or chlorine, improper pH levels, or inadequate dissolved oxygen.
• Fin, tail or scale damage indicate that death was caused by an aggressor.

In-store credit slips may not be redeemed for cash nor can lost or stolen in-store credit slips be replaced.

###

Dry Goods Return and Exchange Policy

Return or exchange must be made within 30 days of the date of purchase and must be accompanied by the original sales receipt and all original packaging.

Upon inspection, we will replace, repair, or refund the cost of the product. We are not responsible for any item which has been abused, missing parts, or used in an application not suitable for the product, or an item warranted directly by the manufacturer.

Refund will be made in the same manner in which the product was originally paid for; i.e., cash, check, or charge/debit card.

Merchandise returned without the original sales receipt will not be refunded.

In-store credit slips may not be redeemed for cash nor can lost or stolen in-store credit slips be replaced.

###

Exotic Animal Replacement Policy

• There are no cash refunds on any Exotic Animal Purchase.

• Amphibians and Old World Chameleons are not Guaranteed.

Wild or Imported Reptiles
With the purchase of Wild or Imported Reptiles the Aquatic Critter will provide a 14 day replacement guarantee in the event of that animal's death, only if proper animal husbandry practices were followed and accompanied with the original sales receipt. If we don't have the same species available we will provide you with an in-store credit for the original animal purchase amount.

Captive bred Reptiles & Arachnids
With the purchase of a Captive Bred Reptile or an Arachnid, the Aquatic Critter will provide a 30 day replacement guarantee in the event of that animal's death, only if proper animal husbandry practices were followed and accompanied with the original sales receipt. If we don't have the same species available, we will provide you with an in-store credit for the original animal purchase amount.

Please make your Exotic Animal purchases carefully. We cannot exchange animals once purchase has been made.

If you have any questions about the Exotic Animal Replacement Policy, please ask your sales person before making your purchases.

In-store credit slips may not be redeemed for cash nor can lost or stolen in-store credit slips be replaced.